As a consumer, now business-owner, I want to start by saying that I am very understanding, flexible and compassionate. I understand that things happen, things change and circumstances differ. One of my core values, as a business-woman and individual, is respect. I believe that we should treat others with respect, dignity and kindness, even when it is not reciprocated. I will always remain professional, kind and respectful throughout any interactions and associate myself with the standards of a business-woman. I ask that each client reciprocate respectful practices when making exchanges with me. Please carefully review my policies, should you have any specific concerns, and respect the boundaries set forth. I do have a legal team, readily available to consult upon request, should you have any questions, concerns or challenges regarding my policies that are beyond my scope. Thank you and I look forward to working with you!
XO,
XO,
No-Show Appointments:
No-show appointments are subject to an additional fee of $50. Pre-paid and deposit-held no-show appointments will not be eligible for full or partial refund of any type. Leniency is at the discretion of myself.
Tardiness:
I typically arrange my schedule continuously, meaning I do not allot time for many breaks. Because of how my schedule is arranged, it is hard for me to accommodate those that are late to their scheduled appointments. Each treatment requires a certain amount of allotted time in order to be properly and fully executed with noticeable results. For this reason, I only allow a grace period of 10 minutes for each appointment. Of course, I will always try to give a full session to each client. However, in the event that a client is late to his or her appointment and I am willing to continue with the treatment, the service will be shortened to remain fit into my schedule. Unfortunately, appointments are considered to be "no-show" after the 10 minute grace period and are subject to cancellation. Late and no-show appointments may be eligible for reschedule with an additional holding deposit incurred, per my discretion. All deposits are non-refundable. Leniency is at my own discretion. I reserve the right to refuse accommodation for late and no-show appointments. In any event of appointment tardiness or change of plans, communication is appreciated. I am always willing to work things out to better align our schedules, but communication is key in this process.
Appointment Guests:
Everyone is welcome inside of my salons! As long as the client being serviced is comfortable having his or her children, or additional guests present, I am fine as well. I have reception area seating at both of my salon locations, as well as in-session seating available for up to two people. I have wi-fi, television and refreshments available to make the environment welcoming for all. I wanted my salons to be places where my clients can be comfortable and share their experience with others if they choose. I ask that all guests respect my space and comply with appropriate building etiquette-- children included. My couches are also white, so I ask that clients and guests eat / drink in the other chairs. (:
Refunds:
Chelly Jae does not issue refunds of any sort under any circumstances. It is up to the discretion of myself, whether or not a refund will be issued. In the event that I initiate a cancel or reschedule, a refund may be requested. Issuance to the client(s) / student(s) is to my discretion. Unsatisfied clients / students are welcome to reach out and arrange additional services at a reduced or complimentary rate, however, no initial refunds will be granted and no accommodations are promised. Again, it is to my discretion, whether or not a refunder accommodation will be issued for any circumstance.
Communication:
My business phone is active 10:00 am - 8:00 pm M-F. These are considered to be appropriate communication hours. Communication outside of these hours may not be regarded until the set forth hours, during the next business day. I ask that everyone allow up to two business days for expected response from me. Please do not send multiple texts, call several times or leave several voice messages, as we respond in the order that correspondence is received and this may further delay your response time. I have one assistant and we try our best to reach everyone, assist everyone and service everyone. As with anything in life, I do have to enforce boundaries, even though I love my business and appreciate my clients very much. I ask that my clients and students remain respectful and polite throughout interactions with my assistant and myself, whether in-studio, online or via phone / text. I reserve the right to restrict communication and future booking rights where boundaries are disregarded or disrespected. I value my time, my business and my clients / students. I thank everyone for the continued patience and support.
Payment Methods:
Acceptable forms of payment include cash, Cash App, Apple Pay (please contact me directly for Apple Pay ID), Square, and credit / debit card (Visa, Mastercard, Discover, AMEX). While most appointments are fully paid in advance, upon booking, some appointments are manually entered, have incurred add-ons, etc. In these instances, any form of acceptable payment is due upon completion of the service. A card on file is required for clients who have not paid in advance, upon booking. For course students, there are options to either pay in full upon enrollment, or pay the deposit. For students choosing to split payments by depositing first, the remaining course balance will be automatically applied 7 days prior to the course date. For late enrollments (within one week of class), full payment is due at the time of enrollment. Course and payment policies may vary upon my own discretion.
Disputes / Chargebacks:
All clients and students are required to digitally e-sign in agreement with all policies upon booking, purchase or enrollment. Disputed charges are not allowable following booking, purchase or enrollment, even if services have not yet been rendered or product has not yet been received after shipment is fulfilled. Any sort of disputed charges will be regarded as breach of policy agreement upon booking, therefore terminating the ability to continue with services, as well as preventing any future booking or enrollment. I challenge all disputed charges and chargebacks, as it is my professional right to do so. I encourage everyone to contact me directly to seek resolution to avoid breach of policy agreement and prolonged resolution.
Liability:
All treatments and procedures are cosmetic grade. I am not a nurse, nor licensed massage therapist. At this time, body contouring services are not board regulated to any extent. This means that any safe and well-trained professional can administer services legally. I am adequately insured and legally equipped to service clients in my workspaces. My businesses are properly structured on the state, as well as city municipal levels. Upon scheduling / enrollment and policy agreement, all clients and students agree to waive liability from Chelly Jae Aesthetics as a business entity, The Beauty Bar by Chelly Jae, Granby Salon Suites, and the associated provider(s).
Results:
All treatments that I offer are cosmetic grade. I am not a nurse and do not offer medical-grade body contouring treatments. My services often produce excellent results, however, everyone's body is different and everyone's results are specific to him / her. I ask that all clients try to follow the advised aftercare to ensure great results. I am not responsible for failure to comply with treatment preparation and / or maintenance, nor am I responsible for compensating those who do not feel his / her results are satisfactory. It is up to my discretion whether or not these instances will be excused and accommodated.
Shipments:
I am not responsible for lost, damaged, late or mislabeled shipments of any sort, including third party shipments and vendor-supplied shipments. Chelly Jae Fit, Chelly Jae Aesthetics, The Beauty Bar by Chelly Jae, Granby Salon Suites, nor myself, are responsible for any lost, damaged, late or mislabeled shipments of any sort, including third-party shipments and vendor-supplied shipments. This includes, but is not limited to, course equipment, online orders, certificate mailers, course supplies, store merchandise, etc. All shipments are insured, and therefore, are eligible for claim submission by the receiver. All claims must be directed to USPS, UPS, DHL, China L-Post or Fedex.
Certifications:
At this time, body sculpting is unregulated by any board. This means that any individual who is properly trained, insured and OSHA compliant is fine to practice body sculpting. In my course, we review these things and other legalities. By enrolling in a course taught by me, students agree to non-compete and independent promotion. This means that students will not deliberately "compete," with me nor use my materials for their own profit. This includes, but is not limited to, teaching certification courses with my material, using the provided templates without customization and using my photographs without permission or acknowledgement. Independent promotion agreements refer to student branding and marketing using their own photos, careful not to crop or reuse mine, nor any material from my websites, booking sites or social media platforms. This agreement is binding and assumably agreed to upon course enrollment.
Business Advisory:
Business advisory services at this time are individually scheduled as single, hour-long appointments. No long term coaching or mentorship program is promised. There are to be absolutely no unauthorized recordings made during the session, to include, but not limited to, video recording and / or voice recording. This policy is assumably agreed to upon scheduling. There are no refunds for any business advisory sessions or materials whatsoever.
COVID-19:
In response to the ongoing COVID-19 pandemic, extra precautionary measures for safety and sanitization are continuously enforced at Chelly Jae Aesthetics. If a client is feeling sick in any manner, he or she is encouraged to cancel the appointment or reschedule for a later date. If a client has traveled internationally within five days of an appointment, been exposed to or in contact with someone who has or may have coronavirus or is showing signs and / or symptoms of the coronavirus, this client is not permitted to carry out the appointment. Clients who arrive to appointments under any of these circumstances may rightfully be asked to leave the premises and either cancel or reschedule the appointment. Clients must have a negative COVID-19 PCR test prior to rescheduling in this instance.
Monkeypox:
In response to the Monkeypox outbreak global state of emergency, extra precautionary safety and sanitization measures are continuously enforced at Chelly Jae Aesthetics. If a client is showing any signs or symptoms of any associated virus, skin tag lesion, etc., he or she may be asked to leave the premises and cancel or reschedule the appointment. The provider reserves this right and is entitled to prioritize the safety of self, as well as others, by choosing to cease the appointment at the time of indicated concern. Clients must have a negative lesion test prior to rescheduling in this instance.
No-show appointments are subject to an additional fee of $50. Pre-paid and deposit-held no-show appointments will not be eligible for full or partial refund of any type. Leniency is at the discretion of myself.
Tardiness:
I typically arrange my schedule continuously, meaning I do not allot time for many breaks. Because of how my schedule is arranged, it is hard for me to accommodate those that are late to their scheduled appointments. Each treatment requires a certain amount of allotted time in order to be properly and fully executed with noticeable results. For this reason, I only allow a grace period of 10 minutes for each appointment. Of course, I will always try to give a full session to each client. However, in the event that a client is late to his or her appointment and I am willing to continue with the treatment, the service will be shortened to remain fit into my schedule. Unfortunately, appointments are considered to be "no-show" after the 10 minute grace period and are subject to cancellation. Late and no-show appointments may be eligible for reschedule with an additional holding deposit incurred, per my discretion. All deposits are non-refundable. Leniency is at my own discretion. I reserve the right to refuse accommodation for late and no-show appointments. In any event of appointment tardiness or change of plans, communication is appreciated. I am always willing to work things out to better align our schedules, but communication is key in this process.
Appointment Guests:
Everyone is welcome inside of my salons! As long as the client being serviced is comfortable having his or her children, or additional guests present, I am fine as well. I have reception area seating at both of my salon locations, as well as in-session seating available for up to two people. I have wi-fi, television and refreshments available to make the environment welcoming for all. I wanted my salons to be places where my clients can be comfortable and share their experience with others if they choose. I ask that all guests respect my space and comply with appropriate building etiquette-- children included. My couches are also white, so I ask that clients and guests eat / drink in the other chairs. (:
Refunds:
Chelly Jae does not issue refunds of any sort under any circumstances. It is up to the discretion of myself, whether or not a refund will be issued. In the event that I initiate a cancel or reschedule, a refund may be requested. Issuance to the client(s) / student(s) is to my discretion. Unsatisfied clients / students are welcome to reach out and arrange additional services at a reduced or complimentary rate, however, no initial refunds will be granted and no accommodations are promised. Again, it is to my discretion, whether or not a refunder accommodation will be issued for any circumstance.
Communication:
My business phone is active 10:00 am - 8:00 pm M-F. These are considered to be appropriate communication hours. Communication outside of these hours may not be regarded until the set forth hours, during the next business day. I ask that everyone allow up to two business days for expected response from me. Please do not send multiple texts, call several times or leave several voice messages, as we respond in the order that correspondence is received and this may further delay your response time. I have one assistant and we try our best to reach everyone, assist everyone and service everyone. As with anything in life, I do have to enforce boundaries, even though I love my business and appreciate my clients very much. I ask that my clients and students remain respectful and polite throughout interactions with my assistant and myself, whether in-studio, online or via phone / text. I reserve the right to restrict communication and future booking rights where boundaries are disregarded or disrespected. I value my time, my business and my clients / students. I thank everyone for the continued patience and support.
Payment Methods:
Acceptable forms of payment include cash, Cash App, Apple Pay (please contact me directly for Apple Pay ID), Square, and credit / debit card (Visa, Mastercard, Discover, AMEX). While most appointments are fully paid in advance, upon booking, some appointments are manually entered, have incurred add-ons, etc. In these instances, any form of acceptable payment is due upon completion of the service. A card on file is required for clients who have not paid in advance, upon booking. For course students, there are options to either pay in full upon enrollment, or pay the deposit. For students choosing to split payments by depositing first, the remaining course balance will be automatically applied 7 days prior to the course date. For late enrollments (within one week of class), full payment is due at the time of enrollment. Course and payment policies may vary upon my own discretion.
Disputes / Chargebacks:
All clients and students are required to digitally e-sign in agreement with all policies upon booking, purchase or enrollment. Disputed charges are not allowable following booking, purchase or enrollment, even if services have not yet been rendered or product has not yet been received after shipment is fulfilled. Any sort of disputed charges will be regarded as breach of policy agreement upon booking, therefore terminating the ability to continue with services, as well as preventing any future booking or enrollment. I challenge all disputed charges and chargebacks, as it is my professional right to do so. I encourage everyone to contact me directly to seek resolution to avoid breach of policy agreement and prolonged resolution.
Liability:
All treatments and procedures are cosmetic grade. I am not a nurse, nor licensed massage therapist. At this time, body contouring services are not board regulated to any extent. This means that any safe and well-trained professional can administer services legally. I am adequately insured and legally equipped to service clients in my workspaces. My businesses are properly structured on the state, as well as city municipal levels. Upon scheduling / enrollment and policy agreement, all clients and students agree to waive liability from Chelly Jae Aesthetics as a business entity, The Beauty Bar by Chelly Jae, Granby Salon Suites, and the associated provider(s).
Results:
All treatments that I offer are cosmetic grade. I am not a nurse and do not offer medical-grade body contouring treatments. My services often produce excellent results, however, everyone's body is different and everyone's results are specific to him / her. I ask that all clients try to follow the advised aftercare to ensure great results. I am not responsible for failure to comply with treatment preparation and / or maintenance, nor am I responsible for compensating those who do not feel his / her results are satisfactory. It is up to my discretion whether or not these instances will be excused and accommodated.
Shipments:
I am not responsible for lost, damaged, late or mislabeled shipments of any sort, including third party shipments and vendor-supplied shipments. Chelly Jae Fit, Chelly Jae Aesthetics, The Beauty Bar by Chelly Jae, Granby Salon Suites, nor myself, are responsible for any lost, damaged, late or mislabeled shipments of any sort, including third-party shipments and vendor-supplied shipments. This includes, but is not limited to, course equipment, online orders, certificate mailers, course supplies, store merchandise, etc. All shipments are insured, and therefore, are eligible for claim submission by the receiver. All claims must be directed to USPS, UPS, DHL, China L-Post or Fedex.
Certifications:
At this time, body sculpting is unregulated by any board. This means that any individual who is properly trained, insured and OSHA compliant is fine to practice body sculpting. In my course, we review these things and other legalities. By enrolling in a course taught by me, students agree to non-compete and independent promotion. This means that students will not deliberately "compete," with me nor use my materials for their own profit. This includes, but is not limited to, teaching certification courses with my material, using the provided templates without customization and using my photographs without permission or acknowledgement. Independent promotion agreements refer to student branding and marketing using their own photos, careful not to crop or reuse mine, nor any material from my websites, booking sites or social media platforms. This agreement is binding and assumably agreed to upon course enrollment.
Business Advisory:
Business advisory services at this time are individually scheduled as single, hour-long appointments. No long term coaching or mentorship program is promised. There are to be absolutely no unauthorized recordings made during the session, to include, but not limited to, video recording and / or voice recording. This policy is assumably agreed to upon scheduling. There are no refunds for any business advisory sessions or materials whatsoever.
COVID-19:
In response to the ongoing COVID-19 pandemic, extra precautionary measures for safety and sanitization are continuously enforced at Chelly Jae Aesthetics. If a client is feeling sick in any manner, he or she is encouraged to cancel the appointment or reschedule for a later date. If a client has traveled internationally within five days of an appointment, been exposed to or in contact with someone who has or may have coronavirus or is showing signs and / or symptoms of the coronavirus, this client is not permitted to carry out the appointment. Clients who arrive to appointments under any of these circumstances may rightfully be asked to leave the premises and either cancel or reschedule the appointment. Clients must have a negative COVID-19 PCR test prior to rescheduling in this instance.
Monkeypox:
In response to the Monkeypox outbreak global state of emergency, extra precautionary safety and sanitization measures are continuously enforced at Chelly Jae Aesthetics. If a client is showing any signs or symptoms of any associated virus, skin tag lesion, etc., he or she may be asked to leave the premises and cancel or reschedule the appointment. The provider reserves this right and is entitled to prioritize the safety of self, as well as others, by choosing to cease the appointment at the time of indicated concern. Clients must have a negative lesion test prior to rescheduling in this instance.